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What to do if you are unhappy with a service provider

September 21, 2021 by · Leave a Comment 

In today’s modern world signing up for a service can be as easy as clicking a button. However, the service you receive may not always meet your expectations. If you are unhappy with a service, it is advisable to inform the company as soon as possible to receive a fast resolution.

The following steps can help customers receive a quick and hassle-free resolution.

Decide on the outcome – If you are looking for a redo, repair, or cancellation of a service, knowing what you want will help the company address your concerns sooner.

Keep all related information on hand– Preserve all relevant information including the original contract, receipts, warranty, and advertising material that can strengthen the case.

Contact the service provider – Start by speaking to the service provider by contacting their customer service division. Politely explain your concerns and be clear about the outcomes. Keep notes on the conversation, including all names, dates, and times as these details may be required if the issue needs to be escalated.

Put it in writing – If speaking to the company does not provide a resolution, writing an email or posting online may be the only other option. When writing a review online, it is important to remain polite and only include the facts. Social media websites such as Facebook, Twitter, and Instagram are popular for posting complaints. While private review websites such as Revdex.com, Yelp, BBB, and TripAdvisor have also been shown to offer customers quick resolutions with shorter response times.

Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.

For example you can file scam report about online shopping issues or file complaint about hotels.