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What to do if you are unhappy with a service provider

September 21, 2021 by · Leave a Comment 

In today’s modern world signing up for a service can be as easy as clicking a button. However, the service you receive may not always meet your expectations. If you are unhappy with a service, it is advisable to inform the company as soon as possible to receive a fast resolution.

The following steps can help customers receive a quick and hassle-free resolution.

Decide on the outcome – If you are looking for a redo, repair, or cancellation of a service, knowing what you want will help the company address your concerns sooner.

Keep all related information on hand– Preserve all relevant information including the original contract, receipts, warranty, and advertising material that can strengthen the case.

Contact the service provider – Start by speaking to the service provider by contacting their customer service division. Politely explain your concerns and be clear about the outcomes. Keep notes on the conversation, including all names, dates, and times as these details may be required if the issue needs to be escalated.

Put it in writing – If speaking to the company does not provide a resolution, writing an email or posting online may be the only other option. When writing a review online, it is important to remain polite and only include the facts. Social media websites such as Facebook, Twitter, and Instagram are popular for posting complaints. While private review websites such as Revdex.com, Yelp, BBB, and TripAdvisor have also been shown to offer customers quick resolutions with shorter response times.

Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.

For example you can file scam report about online shopping issues or file complaint about hotels.


How to complain if you are unhappy with a purchase

August 22, 2021 by · Leave a Comment 

As customers opt to purchase online, often their purchasing decisions are based on previous customer reviews and online videos or pictures provided by the seller. This can create a condition where unrealistic customer expectations are created and fail to be met.

Customer complaints in the form of reviews and posts have become common as more customers want to voice their discontent. However, many customers fail to receive the resolution they are looking for as they tend to approach the company with disrespect.

Consider the following tips that will help customers complain and receive positive results.

Gather all information – Start with visiting the company’s website to assess their return policy. Most companies will require the original receipt, including all packaging and tags for a no-questions-asked return or refund.

Locate a customer service representative – To start the complaint process contact the company’s customer service team. Frequently this may be done over the phone or via email. If it is a small or medium-sized business, customers may be able to reach the owner or senior management.

Write down key points – Staying calm and polite when lodging a complaint is key to achieving a favourable outcome. Start with writing down key points and expectations. If you decide to write a complaint, start by emailing the company’s customer service team. If this approach fails, opt for a public complaint. Public complaints are known to get more attention as they are viewed by other customers and affect a company’s reputation. Customers can publicly complain on social media websites such as Facebook and Instagram or post on private customer review websites such as Revdex.com, TripAdvisor, Yelp, or BBB. Public posts, if written well with all facts about the experience, can cause a company to take notice, resulting in compensation.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.

Consumers can report scam about car dealers or report social media scams.