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How to avoid bad customer reviews

April 3, 2021 by · Leave a Comment 

Article provided by Revdex.com

Most customers will check a company’s reviews before purchasing their products. Research shows that customers are more likely to trust reviews as they believe customer reviews are unbiased.

As customers are provided with more platforms to voice their complaints, posting reviews is easy and can include details like pictures to strengthen the customer’s argument against the company. Third-party customer review websites are gaining popularity as they offer both customers and businesses the chance to resolve a complaint on a neutral platform.

If you are a local, small business without the systems and processes in place, slip-ups that result in bad reviews can be a nightmare.

Avoiding bad reviews with these steps can be your best chance to maintain and grow your reputation.

Request feedback from every customer – Speak to your customers as they check out or purchase online. For example, sales staff can ask each customer how their store experience was and if they have any suggestions for improvement. Additionally, online purchases can be followed up with an email feedback form. Identifying the customer’s area of discontent can give the company a chance to rectify the issue before a review is written.

Invest in customer service training – Creating a standard operating procedure (SOP) for your sales staff can provide key details on customer service etiquette and complaint management. An SOP will help you create a consistent customer experience, which becomes the norm.

Increase your online presence – Encouraging customers to leave reviews is an excellent way to improve your ratings and hide those one-star reviews. If a new customer sees a large number of 5-star reviews and only a few 1-2 star reviews, chances are that customers will assume bad experiences are rare.

Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.

Visit the site to file complaint about unauthorized charges, file complaint about airlines or any such issues.